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Report a Problem

During Office Hours

Monday - Friday 9:00am - 4:00pm
Phone: (250)362-7396

After hours or Weekends

Phone: (250)364-1737

Note: Anyone requesting service after regular hours and on weekends will be billed. Plugged sewers can be unplugged by the City but the homeowner will be charged if blockage is in owner’s service line.

Missing Your Dog?

Check with City Hall first (250)362-7396 then call the SPCA in Trail (250)368-5910

Snow Plowing and Sanding

Done on weekdays between 7:00am and 3:30pm with limited service at other times on main roads only.

It is requested that, where possible, you do not park your vehicle on the street. The City can impound a vehicle that is parked over 24 hours on the City streets. If your vehicle has been towed call City Hall (250)362-7396.

Public Works & Operations

If the problem is of interested to public works, such as water/sewer, street/sidewalk repair, or snow/ice, please submit your issue via the public works department here.

If you have an issue with garbage/recycling please see our garbage & recycling page or contact Davies Sales & Service for garbage, RDKB for recycling.

Please use the form below to submit a problem directly to City Hall: